{"id":5852,"date":"2025-12-02T15:11:13","date_gmt":"2025-12-02T14:11:13","guid":{"rendered":"https:\/\/www.elementlogic.net\/au\/?post_type=insight&#038;p=5852"},"modified":"2025-12-02T15:16:55","modified_gmt":"2025-12-02T14:16:55","slug":"maximize-uptime-minimize-worries-with-element-logic-customer-success","status":"publish","type":"insight","link":"https:\/\/www.elementlogic.net\/au\/insights\/maximize-uptime-minimize-worries-with-element-logic-customer-success\/","title":{"rendered":"Maximize Uptime, Minimize Worries &#8211; with Element Logic Customer Success"},"content":{"rendered":"<div class=\"wp-block-dekode-page-title\">\n\t\t\t<div class=\"dekode-page-title__container\">\n<h1 class=\"wp-block-post-title\">Maximize Uptime, Minimize Worries &#8211; with Element Logic Customer Success<\/h1>\n\n<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/www.elementlogic.net\/au\/insights\/\">Insights<\/a><\/span> \/ <span><a href=\"https:\/\/www.elementlogic.net\/au\/insights\/category\/autostore\/\">AutoStore<\/a><\/span> \/ <span class=\"breadcrumb_last\" aria-current=\"page\">Maximize Uptime, Minimize Worries &#8211; with Element Logic Customer Success<\/span><\/span><\/div>\n<\/div>\n\t\t<\/div>\n\n<p class=\"t2-ingress wp-block-t2-ingress\">Element Logic\u2019s vision is to help our customers create the most efficient warehouses in the world. But the journey does not end when the automation solution is installed &#8211; that is when the collaboration truly begins. For Element Logic, Customer Success is more than a function, it is a promise of maximum uptime, security, and continuous development.\u00a0<\/p>\n\n<figure class=\"alignwide wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1365\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/R6II9698-2048x1365-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/R6II9698-2048x1365-1.jpg 2048w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/R6II9698-2048x1365-1-300x200.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/R6II9698-2048x1365-1-1024x683.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/R6II9698-2048x1365-1-768x512.jpg 768w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/R6II9698-2048x1365-1-1536x1024.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/figure>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-partnership-that-lasts-throughout-the-entire-customer-lifecycle-nbsp\"><strong>A Partnership That Lasts Throughout the Entire Customer Lifecycle<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Once sales and delivery are completed, Element Logic\u2019s <a href=\"https:\/\/www.elementlogic.net\/au\/solutions-and-services\/customer-success\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Success<\/a> team takes over the responsibility for the delivered <a href=\"https:\/\/www.elementlogic.net\/au\/solutions-and-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">automation solution<\/a>. Their mission is clear: to ensure that every customer achieves maximum uptime, highest efficiency, and long-term peace of mind.&nbsp;<\/p>\n\n\n\n<p>Watch the interview with Andreas Kristensen, Customer Success Director at Element Logic, where he explains how the team works behind the scenes to keep customers\u2019 systems running &#8211; every day, all year round.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Maksimal oppetid, minimal bekymring \u2013 med Customer Success | NO\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_ZLWder6W5I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>A Partnership That Grows With the Customer<\/strong>&nbsp;<\/p>\n\n\n\n<p>Investing in warehouse automation is a long-term commitment. For Element Logic, success is not just about the installation, it is about how the system performs over time.&nbsp;<\/p>\n\n\n\n<p>We do not see ourselves as a supplier, but as a partner that grows alongside the customer. Our task is to ensure that every automation solution reaches its full potential \u2013 and continues to deliver even better results year after year, says Andreas Kristensen, Customer Success Director at Element Logic Norway.&nbsp;<\/p>\n\n\n\n\t\t<blockquote class=\"wp-block-dekode-quote\">\n\t\t\t<div class=\"wp-block-dekode-quote__icon\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-300x300.jpg\" class=\"quote-image\" alt=\"\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-300x300.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-1024x1024.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-150x150.jpg 150w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-768x768.jpg 768w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop.jpg 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" height=\"96\" width=\"96\" class=\"t2-icon t2-icon-theme_quote\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6.7808 16.5288L8.49055 13.5673C8.43289 13.5993 8.36555 13.6217 8.28855 13.6345C8.21155 13.6473 8.13464 13.6538 8.0578 13.6538C7.04114 13.6538 6.17797 13.2958 5.4683 12.5798C4.7588 11.8638 4.40405 11.0038 4.40405 10C4.40405 8.98334 4.7588 8.12017 5.4683 7.4105C6.17797 6.701 7.04114 6.34625 8.0578 6.34625C9.06164 6.34625 9.92155 6.701 10.6376 7.4105C11.3536 8.12017 11.7116 8.98334 11.7116 10C11.7116 10.3513 11.669 10.6783 11.5838 10.9808C11.4985 11.2833 11.3737 11.5718 11.2096 11.8463L8.07305 17.2788C8.00905 17.3904 7.92122 17.4808 7.80955 17.55C7.69805 17.6192 7.57305 17.6538 7.43455 17.6538C7.14739 17.6538 6.93205 17.5288 6.78855 17.2788C6.64489 17.0288 6.6423 16.7788 6.7808 16.5288ZM15.6656 16.5288L17.3751 13.5673C17.3174 13.5993 17.2501 13.6217 17.1731 13.6345C17.0962 13.6473 17.0193 13.6538 16.9423 13.6538C15.9256 13.6538 15.0626 13.2958 14.3531 12.5798C13.6434 11.8638 13.2886 11.0038 13.2886 10C13.2886 8.977 13.6434 8.11225 14.3531 7.40575C15.0626 6.69942 15.9256 6.34625 16.9423 6.34625C17.9461 6.34625 18.8061 6.701 19.5221 7.4105C20.2381 8.12017 20.5961 8.98334 20.5961 10C20.5961 10.3513 20.5535 10.6783 20.4683 10.9808C20.383 11.2833 20.2583 11.5718 20.0943 11.8463L16.9578 17.2788C16.8936 17.3904 16.8058 17.4808 16.6943 17.55C16.5828 17.6192 16.4578 17.6538 16.3193 17.6538C16.0321 17.6538 15.8167 17.5288 15.6731 17.2788C15.5296 17.0288 15.5271 16.7788 15.6656 16.5288Z\" fill=\"var(--t2-icon-fill, #000)\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-dekode-quote__text\">\n\t\t\t\t<p>Our task is to ensure that every automation solution reaches its full potential \u2013 and continues to deliver even better results year after year.<\/p>\n<cite>Andreas Kristensen, Customer Success Director, Element Logic Norway<\/cite>\n\t\t\t<\/div>\n\t\t<\/blockquote>\n\n\n<p>Once the system is operational, the team works closely with customers to plan for future needs and expansions. Many grow rapidly, and through careful planning, Element Logic can help anticipate growth and scale at the right time and in the right way.&nbsp;<\/p>\n\n\n\n<p>Our customers are often new to automation, but they learn quickly and drive development forward. Our role is to support them with expertise, guidance, and technology that make it easy to grow without disrupting operations, adds Mats Bjerkaas, Managing Director at Element Logic Norway.&nbsp;<\/p>\n\n\n\n\t\t<blockquote class=\"wp-block-dekode-quote\">\n\t\t\t<div class=\"wp-block-dekode-quote__icon\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-300x300.jpg\" class=\"quote-image\" alt=\"\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-300x300.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-150x150.jpg 150w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway.jpg 400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" height=\"96\" width=\"96\" class=\"t2-icon t2-icon-theme_quote\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6.7808 16.5288L8.49055 13.5673C8.43289 13.5993 8.36555 13.6217 8.28855 13.6345C8.21155 13.6473 8.13464 13.6538 8.0578 13.6538C7.04114 13.6538 6.17797 13.2958 5.4683 12.5798C4.7588 11.8638 4.40405 11.0038 4.40405 10C4.40405 8.98334 4.7588 8.12017 5.4683 7.4105C6.17797 6.701 7.04114 6.34625 8.0578 6.34625C9.06164 6.34625 9.92155 6.701 10.6376 7.4105C11.3536 8.12017 11.7116 8.98334 11.7116 10C11.7116 10.3513 11.669 10.6783 11.5838 10.9808C11.4985 11.2833 11.3737 11.5718 11.2096 11.8463L8.07305 17.2788C8.00905 17.3904 7.92122 17.4808 7.80955 17.55C7.69805 17.6192 7.57305 17.6538 7.43455 17.6538C7.14739 17.6538 6.93205 17.5288 6.78855 17.2788C6.64489 17.0288 6.6423 16.7788 6.7808 16.5288ZM15.6656 16.5288L17.3751 13.5673C17.3174 13.5993 17.2501 13.6217 17.1731 13.6345C17.0962 13.6473 17.0193 13.6538 16.9423 13.6538C15.9256 13.6538 15.0626 13.2958 14.3531 12.5798C13.6434 11.8638 13.2886 11.0038 13.2886 10C13.2886 8.977 13.6434 8.11225 14.3531 7.40575C15.0626 6.69942 15.9256 6.34625 16.9423 6.34625C17.9461 6.34625 18.8061 6.701 19.5221 7.4105C20.2381 8.12017 20.5961 8.98334 20.5961 10C20.5961 10.3513 20.5535 10.6783 20.4683 10.9808C20.383 11.2833 20.2583 11.5718 20.0943 11.8463L16.9578 17.2788C16.8936 17.3904 16.8058 17.4808 16.6943 17.55C16.5828 17.6192 16.4578 17.6538 16.3193 17.6538C16.0321 17.6538 15.8167 17.5288 15.6731 17.2788C15.5296 17.0288 15.5271 16.7788 15.6656 16.5288Z\" fill=\"var(--t2-icon-fill, #000)\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-dekode-quote__text\">\n\t\t\t\t<p>Our customers are often new to automation, but they learn quickly and drive development forward. Our role is to support them with expertise, guidance, and technology that make it easy to grow without disrupting operations<\/p>\n<cite>Mats Bjerkaas, Managing Director, Element Logic Norway<\/cite>\n\t\t\t<\/div>\n\t\t<\/blockquote>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-99-3-uptime-with-minimal-need-for-support\"><strong>99.3% Uptime \u2013 With Minimal Need for Support<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.elementlogic.net\/au\/content\/uploads\/2024\/08\/Apotea-Birdsview-over-the-AutoStore-grid-1024x576.jpg\" alt=\"A birdseye view over the Apotea AutoStore grid with a redline robot picking orders.\" class=\"wp-image-702\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2024\/08\/Apotea-Birdsview-over-the-AutoStore-grid-1024x576.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2024\/08\/Apotea-Birdsview-over-the-AutoStore-grid-300x169.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2024\/08\/Apotea-Birdsview-over-the-AutoStore-grid-768x432.jpg 768w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2024\/08\/Apotea-Birdsview-over-the-AutoStore-grid-1536x864.jpg 1536w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2024\/08\/Apotea-Birdsview-over-the-AutoStore-grid.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>AutoStore is one of the most reliable systems in the world, with an average uptime of 99.3%. The combination of advanced technology and Element Logic\u2019s proprietary <a href=\"https:\/\/www.elementlogic.net\/au\/solutions-and-services\/element-logic-warehouse-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">warehouse software<\/a>, is crucial to achieving this result.&nbsp;<\/p>\n\n\n\n<p>The support team monitors customer systems in real-time and handles all critical issues within 30 minutes, something highly valued by customers.&nbsp;<\/p>\n\n\n\n<p>-We work proactively, not reactively. By analyzing system data, we detect deviations before they affect operations. That is how we create reliability and long-term stability, Kristensen continues.&nbsp;<\/p>\n\n\n\n\t\t<blockquote class=\"wp-block-dekode-quote\">\n\t\t\t<div class=\"wp-block-dekode-quote__icon\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-300x300.jpg\" class=\"quote-image\" alt=\"\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-300x300.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-1024x1024.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-150x150.jpg 150w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-768x768.jpg 768w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop.jpg 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" height=\"96\" width=\"96\" class=\"t2-icon t2-icon-theme_quote\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6.7808 16.5288L8.49055 13.5673C8.43289 13.5993 8.36555 13.6217 8.28855 13.6345C8.21155 13.6473 8.13464 13.6538 8.0578 13.6538C7.04114 13.6538 6.17797 13.2958 5.4683 12.5798C4.7588 11.8638 4.40405 11.0038 4.40405 10C4.40405 8.98334 4.7588 8.12017 5.4683 7.4105C6.17797 6.701 7.04114 6.34625 8.0578 6.34625C9.06164 6.34625 9.92155 6.701 10.6376 7.4105C11.3536 8.12017 11.7116 8.98334 11.7116 10C11.7116 10.3513 11.669 10.6783 11.5838 10.9808C11.4985 11.2833 11.3737 11.5718 11.2096 11.8463L8.07305 17.2788C8.00905 17.3904 7.92122 17.4808 7.80955 17.55C7.69805 17.6192 7.57305 17.6538 7.43455 17.6538C7.14739 17.6538 6.93205 17.5288 6.78855 17.2788C6.64489 17.0288 6.6423 16.7788 6.7808 16.5288ZM15.6656 16.5288L17.3751 13.5673C17.3174 13.5993 17.2501 13.6217 17.1731 13.6345C17.0962 13.6473 17.0193 13.6538 16.9423 13.6538C15.9256 13.6538 15.0626 13.2958 14.3531 12.5798C13.6434 11.8638 13.2886 11.0038 13.2886 10C13.2886 8.977 13.6434 8.11225 14.3531 7.40575C15.0626 6.69942 15.9256 6.34625 16.9423 6.34625C17.9461 6.34625 18.8061 6.701 19.5221 7.4105C20.2381 8.12017 20.5961 8.98334 20.5961 10C20.5961 10.3513 20.5535 10.6783 20.4683 10.9808C20.383 11.2833 20.2583 11.5718 20.0943 11.8463L16.9578 17.2788C16.8936 17.3904 16.8058 17.4808 16.6943 17.55C16.5828 17.6192 16.4578 17.6538 16.3193 17.6538C16.0321 17.6538 15.8167 17.5288 15.6731 17.2788C15.5296 17.0288 15.5271 16.7788 15.6656 16.5288Z\" fill=\"var(--t2-icon-fill, #000)\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-dekode-quote__text\">\n\t\t\t\t<p>We work proactively, not reactively. By analyzing system data, we detect deviations before they affect operations. That is how we create reliability and long-term stability.<\/p>\n<cite>Andreas Kristensen, Customer Success Director, Element Logic Norway<\/cite>\n\t\t\t<\/div>\n\t\t<\/blockquote>\n\n\n<p>At the same time, Element Logic\u2019s service technicians carry out scheduled on-site maintenance without disrupting daily operations. Because <a href=\"https:\/\/www.elementlogic.net\/au\/solutions-and-services\/asrs\/autostore\/\" target=\"_blank\" rel=\"noreferrer noopener\">AutoStore<\/a> is a closed system, maintenance and service are both safer and more predictable, reducing both financial risk and the risk of personal injury.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-culture-of-innovation-and-improvement-nbsp\"><strong>A Culture of Innovation and Improvement<\/strong>&nbsp;<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.elementlogic.net\/au\/content\/uploads\/2025\/11\/image-5.png\" alt=\"\" class=\"wp-image-5855\" style=\"aspect-ratio:4\/3;object-fit:cover\"\/><\/figure>\n\n\n\n<p>Element Logic\u2019s annual customer survey consistently gives high ratings to the service teams. Their work in maintaining customer uptime has become a core part of the company\u2019s identity.&nbsp;<\/p>\n\n\n\n<p>-Our technicians are the very hub of our customers\u2019 success. They are entrepreneurial, creative, and not afraid to find new ways to improve processes. I am incredibly proud of how they contribute every day to our customers\u2019 efficiency and productivity, says Andreas Kristensen.<\/p>\n\n\n\n\t\t<blockquote class=\"wp-block-dekode-quote\">\n\t\t\t<div class=\"wp-block-dekode-quote__icon\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-300x300.jpg\" class=\"quote-image\" alt=\"\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-300x300.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-1024x1024.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-150x150.jpg 150w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop-768x768.jpg 768w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Andreas-Kristensen-crop.jpg 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" height=\"96\" width=\"96\" class=\"t2-icon t2-icon-theme_quote\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6.7808 16.5288L8.49055 13.5673C8.43289 13.5993 8.36555 13.6217 8.28855 13.6345C8.21155 13.6473 8.13464 13.6538 8.0578 13.6538C7.04114 13.6538 6.17797 13.2958 5.4683 12.5798C4.7588 11.8638 4.40405 11.0038 4.40405 10C4.40405 8.98334 4.7588 8.12017 5.4683 7.4105C6.17797 6.701 7.04114 6.34625 8.0578 6.34625C9.06164 6.34625 9.92155 6.701 10.6376 7.4105C11.3536 8.12017 11.7116 8.98334 11.7116 10C11.7116 10.3513 11.669 10.6783 11.5838 10.9808C11.4985 11.2833 11.3737 11.5718 11.2096 11.8463L8.07305 17.2788C8.00905 17.3904 7.92122 17.4808 7.80955 17.55C7.69805 17.6192 7.57305 17.6538 7.43455 17.6538C7.14739 17.6538 6.93205 17.5288 6.78855 17.2788C6.64489 17.0288 6.6423 16.7788 6.7808 16.5288ZM15.6656 16.5288L17.3751 13.5673C17.3174 13.5993 17.2501 13.6217 17.1731 13.6345C17.0962 13.6473 17.0193 13.6538 16.9423 13.6538C15.9256 13.6538 15.0626 13.2958 14.3531 12.5798C13.6434 11.8638 13.2886 11.0038 13.2886 10C13.2886 8.977 13.6434 8.11225 14.3531 7.40575C15.0626 6.69942 15.9256 6.34625 16.9423 6.34625C17.9461 6.34625 18.8061 6.701 19.5221 7.4105C20.2381 8.12017 20.5961 8.98334 20.5961 10C20.5961 10.3513 20.5535 10.6783 20.4683 10.9808C20.383 11.2833 20.2583 11.5718 20.0943 11.8463L16.9578 17.2788C16.8936 17.3904 16.8058 17.4808 16.6943 17.55C16.5828 17.6192 16.4578 17.6538 16.3193 17.6538C16.0321 17.6538 15.8167 17.5288 15.6731 17.2788C15.5296 17.0288 15.5271 16.7788 15.6656 16.5288Z\" fill=\"var(--t2-icon-fill, #000)\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-dekode-quote__text\">\n\t\t\t\t<p>Our technicians are the very hub of our customers\u2019 success. They are entrepreneurial, creative, and not afraid to find new ways to improve processes. I am incredibly proud of how they contribute every day to our customers\u2019 efficiency and productivity.<\/p>\n<cite>Andreas Kristensen, Customer Success Director, Element Logic Norway<\/cite>\n\t\t\t<\/div>\n\t\t<\/blockquote>\n\n\n<p>The <a href=\"https:\/\/www.elementlogic.net\/au\/solutions-and-services\/customer-success\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Success<\/a> team consists of specialists in mechanics, logistics, and software who together create a seamless experience. Entrepreneurship, innovation, and collaboration define every aspect of their work \u2013 from daily operations to long-term development.&nbsp;<\/p>\n\n\n\n<p>Join Element Logic\u2019s service technicians behind the scenes and see how they ensure maximum uptime for customers, every day, all year round.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"En dag p\u00e5 innsiden av Customer Success \u2013 bli med ut til kundene | NO\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/6l0j9_7rJ7s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-extra-support-during-black-friday-and-peak-seasons\"><strong>Extra Support During Black Friday and Peak Seasons<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.elementlogic.net\/au\/content\/uploads\/2025\/12\/pexels-photo-5869616-1024x683.jpeg\" alt=\"\" class=\"wp-image-5897\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/pexels-photo-5869616-1024x683.jpeg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/pexels-photo-5869616-300x200.jpeg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/pexels-photo-5869616-768x512.jpeg 768w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/pexels-photo-5869616.jpeg 1125w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>During high-demand periods like <a href=\"https:\/\/www.elementlogic.net\/au\/news\/maximizing-warehouse-efficiency-for-black-friday-and-beyond\/\" target=\"_blank\" rel=\"noreferrer noopener\">Black Friday<\/a> and the holiday shopping season, demand peaks and margins tighten. For Element Logic, these weeks are the true test of how well the collaboration works.&nbsp;<\/p>\n\n\n\n<p>The Customer Success team provides extra support through extended support hours, standby services, workshops, and training \u2013 ensuring customers can manage their most intense days without interruptions.&nbsp;<\/p>\n\n\n\n<p>-We design our solutions to handle both normal operations and extreme peaks. During Black Friday, we work side by side with our customers to maximize every minute. That is a given for us &#8211; their most important days are our most important too Mats Bjerkaas continues.\u00a0<\/p>\n\n\n\n\t\t<blockquote class=\"wp-block-dekode-quote\">\n\t\t\t<div class=\"wp-block-dekode-quote__icon\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-300x300.jpg\" class=\"quote-image\" alt=\"\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-300x300.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-150x150.jpg 150w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway.jpg 400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" height=\"96\" width=\"96\" class=\"t2-icon t2-icon-theme_quote\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6.7808 16.5288L8.49055 13.5673C8.43289 13.5993 8.36555 13.6217 8.28855 13.6345C8.21155 13.6473 8.13464 13.6538 8.0578 13.6538C7.04114 13.6538 6.17797 13.2958 5.4683 12.5798C4.7588 11.8638 4.40405 11.0038 4.40405 10C4.40405 8.98334 4.7588 8.12017 5.4683 7.4105C6.17797 6.701 7.04114 6.34625 8.0578 6.34625C9.06164 6.34625 9.92155 6.701 10.6376 7.4105C11.3536 8.12017 11.7116 8.98334 11.7116 10C11.7116 10.3513 11.669 10.6783 11.5838 10.9808C11.4985 11.2833 11.3737 11.5718 11.2096 11.8463L8.07305 17.2788C8.00905 17.3904 7.92122 17.4808 7.80955 17.55C7.69805 17.6192 7.57305 17.6538 7.43455 17.6538C7.14739 17.6538 6.93205 17.5288 6.78855 17.2788C6.64489 17.0288 6.6423 16.7788 6.7808 16.5288ZM15.6656 16.5288L17.3751 13.5673C17.3174 13.5993 17.2501 13.6217 17.1731 13.6345C17.0962 13.6473 17.0193 13.6538 16.9423 13.6538C15.9256 13.6538 15.0626 13.2958 14.3531 12.5798C13.6434 11.8638 13.2886 11.0038 13.2886 10C13.2886 8.977 13.6434 8.11225 14.3531 7.40575C15.0626 6.69942 15.9256 6.34625 16.9423 6.34625C17.9461 6.34625 18.8061 6.701 19.5221 7.4105C20.2381 8.12017 20.5961 8.98334 20.5961 10C20.5961 10.3513 20.5535 10.6783 20.4683 10.9808C20.383 11.2833 20.2583 11.5718 20.0943 11.8463L16.9578 17.2788C16.8936 17.3904 16.8058 17.4808 16.6943 17.55C16.5828 17.6192 16.4578 17.6538 16.3193 17.6538C16.0321 17.6538 15.8167 17.5288 15.6731 17.2788C15.5296 17.0288 15.5271 16.7788 15.6656 16.5288Z\" fill=\"var(--t2-icon-fill, #000)\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-dekode-quote__text\">\n\t\t\t\t<p>We design our solutions to handle both normal operations and extreme peaks. During Black Friday, we work side by side with our customers to maximize every minute. That is a given for us &#8211; their most important days are ours most important too.<\/p>\n<cite>Mats Bjerkaas, Managing Director, Element Logic Norway<\/cite>\n\t\t\t<\/div>\n\t\t<\/blockquote>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-from-reactive-service-to-strategic-advisory\"><strong>From Reactive Service to Strategic Advisory<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"428\" src=\"https:\/\/www.elementlogic.net\/au\/content\/uploads\/2025\/12\/Coding-scaled-1-1024x428-1.jpg\" alt=\"\" class=\"wp-image-5898\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/Coding-scaled-1-1024x428-1.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/Coding-scaled-1-1024x428-1-300x125.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/Coding-scaled-1-1024x428-1-768x321.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Customer Success is not just about solving problems &#8211; it is about prevention, development, and improvement. The team analyzes data, identifies bottlenecks, and suggests specific measures to improve customer profitability.&nbsp;<br>&nbsp;<\/p>\n\n\n\n<p>Through customer seminars and joint improvement projects, a continuous learning environment is created where experiences are shared between companies across industries.&nbsp;<\/p>\n\n\n\n<p>-Many of our best innovations come from dialogue with our customers. It is through collaboration that we find the solutions that take automation to the next level, Mats Bjerkaas continues.\u00a0<\/p>\n\n\n\n\t\t<blockquote class=\"wp-block-dekode-quote\">\n\t\t\t<div class=\"wp-block-dekode-quote__icon\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-300x300.jpg\" class=\"quote-image\" alt=\"\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-300x300.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway-150x150.jpg 150w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/11\/Mats-Bjerkaas-MD-Element-Logic-Norway.jpg 400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" height=\"96\" width=\"96\" class=\"t2-icon t2-icon-theme_quote\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6.7808 16.5288L8.49055 13.5673C8.43289 13.5993 8.36555 13.6217 8.28855 13.6345C8.21155 13.6473 8.13464 13.6538 8.0578 13.6538C7.04114 13.6538 6.17797 13.2958 5.4683 12.5798C4.7588 11.8638 4.40405 11.0038 4.40405 10C4.40405 8.98334 4.7588 8.12017 5.4683 7.4105C6.17797 6.701 7.04114 6.34625 8.0578 6.34625C9.06164 6.34625 9.92155 6.701 10.6376 7.4105C11.3536 8.12017 11.7116 8.98334 11.7116 10C11.7116 10.3513 11.669 10.6783 11.5838 10.9808C11.4985 11.2833 11.3737 11.5718 11.2096 11.8463L8.07305 17.2788C8.00905 17.3904 7.92122 17.4808 7.80955 17.55C7.69805 17.6192 7.57305 17.6538 7.43455 17.6538C7.14739 17.6538 6.93205 17.5288 6.78855 17.2788C6.64489 17.0288 6.6423 16.7788 6.7808 16.5288ZM15.6656 16.5288L17.3751 13.5673C17.3174 13.5993 17.2501 13.6217 17.1731 13.6345C17.0962 13.6473 17.0193 13.6538 16.9423 13.6538C15.9256 13.6538 15.0626 13.2958 14.3531 12.5798C13.6434 11.8638 13.2886 11.0038 13.2886 10C13.2886 8.977 13.6434 8.11225 14.3531 7.40575C15.0626 6.69942 15.9256 6.34625 16.9423 6.34625C17.9461 6.34625 18.8061 6.701 19.5221 7.4105C20.2381 8.12017 20.5961 8.98334 20.5961 10C20.5961 10.3513 20.5535 10.6783 20.4683 10.9808C20.383 11.2833 20.2583 11.5718 20.0943 11.8463L16.9578 17.2788C16.8936 17.3904 16.8058 17.4808 16.6943 17.55C16.5828 17.6192 16.4578 17.6538 16.3193 17.6538C16.0321 17.6538 15.8167 17.5288 15.6731 17.2788C15.5296 17.0288 15.5271 16.7788 15.6656 16.5288Z\" fill=\"var(--t2-icon-fill, #000)\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-dekode-quote__text\">\n\t\t\t\t<p>Many of our best innovations come from dialogue with our customers. It is through collaboration that we find the solutions that take automation to the next level.<\/p>\n<cite>Mats Bjerkaas, Managing Director, Element Logic Norway<\/cite>\n\t\t\t<\/div>\n\t\t<\/blockquote>\n\n\n<p>-Automation is not a project that ends, it is a partnership built over time. Our goal is for our customers to always know they have a partner by their side, Andreas Kristensen concludes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-elotec-and-element-logic-20-years-of-stable-operations-and-development\"><strong>Elotec and Element Logic \u2013 20 Years of Stable Operations and Development<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"20 Years of Innovation - Celebrating the World\u2019s First AutoStore Installation at Elotec | EN\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/70P4VLcCetw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Elotec\u2019s AutoStore system has been in operation since 2004 \u2013 on the same grid and with the same bins as at startup. In 2019, Element Logic upgraded robots, ports, and software to increase capacity without any downtime. The system has gone through three generations of software and still delivers an uptime of 99.6%.\u00a0<\/p>\n\n\n<div class=\"t2-featured-single-post t2-featured-content is-post-type-post category-uncategorized wp-block-t2-featured-single-post\"><a class=\"t2-post-link wp-block-t2-post-link\" href=\"https:\/\/www.elementlogic.net\/news\/20-years-of-innovation\/\">\n\t<figure style=\"--t2-focal-point: 50% 50%;\" class=\"t2-post-featured-image has-image-ratio-3-2 wp-block-t2-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"401\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/2025\/09\/image-5.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/2025\/09\/image-5.jpg 800w, https:\/\/www.elementlogic.net\/content\/uploads\/2025\/09\/image-5-300x150.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/2025\/09\/image-5-768x385.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\t<\/a>\n\n\t\t<div class=\"card-content wp-block-t2-wrapper\">\n\t<div class=\"wp-block-post-date\"><time datetime=\"2025-09-25T11:52:51+02:00\">September 25, 2025<\/time><\/div>\n\t<h3 class=\"t2-post-title wp-block-t2-post-title\"><a href=\"https:\/\/www.elementlogic.net\/news\/20-years-of-innovation\/\" target=\"_self\" >20 Years of Innovation \nCelebrating the World\u2019s First AutoStore Installation at Elotec<\/a><\/h3>\n\t<div class=\"t2-post-excerpt wp-block-t2-post-excerpt\"><p>A Perfect Match from the Start&nbsp; After a coincidental meeting with the inventor of AutoStore, we set out to find [&hellip;]<\/p><\/div>\n<\/div>\n<\/div>\n\n\n\t\t<div class=\"wp-block-dekode-simple-cta\">\n\t\t\t<div class=\"dekode-simple-cta__inner\">\n\n<h3 class=\"wp-block-heading\" id=\"want-to-learn-more-about-how-element-logic-can-optimize-your-warehouse-performance\">Want to learn more about how Element Logic can optimize your warehouse performance? <\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/elementlogic.net\/contact-us\">Get in touch today<\/a><\/div>\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>A Partnership That Lasts Throughout the Entire Customer Lifecycle&nbsp; Once sales and delivery are completed, Element Logic\u2019s Customer Success team [&hellip;]<\/p>\n","protected":false},"featured_media":5901,"parent":0,"template":"","meta":{"hreflang_relation":0,"_el_cross_publish_source_blog_url":"","_el_cross_publish_source_blog_id":0,"_el_cross_publish_source_post_id":0,"_el_cross_publish_sync_state":"","exclude_from_search":false,"footnotes":""},"insight_tax":[59,57,48],"class_list":["post-5852","insight","type-insight","status-publish","has-post-thumbnail","hentry","insight_tax-autostore","insight_tax-software","insight_tax-warehouse-automation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Maximize Uptime, Minimize Worries - with Element Logic Customer Success - Element Logic AU &amp; NZ<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maximize Uptime, Minimize Worries - with Element Logic Customer Success\" \/>\n<meta property=\"og:description\" content=\"A Partnership That Lasts Throughout the Entire Customer Lifecycle&nbsp; Once sales and delivery are completed, Element Logic\u2019s Customer Success team [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.elementlogic.net\/au\/insights\/maximize-uptime-minimize-worries-with-element-logic-customer-success\/\" \/>\n<meta property=\"og:site_name\" content=\"Element Logic AU &amp; NZ\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-02T14:16:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/28\/2025\/12\/R6II9698-2048x1365-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1365\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.elementlogic.net\/au\/insights\/maximize-uptime-minimize-worries-with-element-logic-customer-success\/\",\"url\":\"https:\/\/www.elementlogic.net\/au\/insights\/maximize-uptime-minimize-worries-with-element-logic-customer-success\/\",\"name\":\"Maximize Uptime, Minimize Worries - with Element Logic Customer Success - Element Logic AU &amp; 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