{"id":2155,"date":"2021-07-26T07:55:01","date_gmt":"2021-07-26T07:55:01","guid":{"rendered":"https:\/\/www.elementlogic.net\/sg\/?p=2155"},"modified":"2024-10-11T07:56:34","modified_gmt":"2024-10-11T07:56:34","slug":"the-art-of-optimizing-the-customers-uptime-a-service-technicians-day-at-work","status":"publish","type":"post","link":"https:\/\/www.elementlogic.net\/sg\/news\/the-art-of-optimizing-the-customers-uptime-a-service-technicians-day-at-work\/","title":{"rendered":"The art of optimizing the customer&#8217;s uptime &#8211; a service technicians day at work"},"content":{"rendered":"<div class=\"wp-block-dekode-page-title\">\n\t\t\t<div class=\"dekode-page-title__container\">\n<h1 class=\"wp-block-post-title\">The art of optimizing the customer&#8217;s uptime &#8211; a service technicians day at work<\/h1>\n<\/div>\n\t\t<\/div>\n\n<figure class=\"alignwide wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1067\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7672.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7672.jpg 1600w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7672-300x200.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7672-1024x683.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7672-768x512.jpg 768w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7672-1536x1024.jpg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n<p class=\"t2-ingress wp-block-t2-ingress\">Service technicians play an important role in Element Logic and are one of the guarantors that the AutoStore system delivers properly. We had a chat with two of our service technicians to hear about how they help customers with their warehouse automation daily.<\/p>\n\n<div class=\"wp-block-dekode-post-date\"><span class=\"date-published\">Published <time datetime=\"2021-07-26T07:55:01+08:00\">July 26, 2021 7:55 am<\/time><\/span> <\/div>\n\n\n<p>Sebastian Sandberg and Mattias Nordengren are both service technicians at Element Logic Sweden, but with a slightly different approach to their work. Sebastian, who has been with the company for two years, is a traveling technician and serves the whole of Sweden, but also other countries such as Finland. In addition, he is involved in supporting the German department, and Element Logic&#8217;s customers in Lithuania and France. He has also supported the UK department remotely with commissioning before they hired their own technician who received basic system training from Sebastian.Today the UK department have their own group of local service technicians.<\/p>\n\n\n\n\t\t<blockquote class=\"wp-block-dekode-quote\">\n\t\t\t<div class=\"wp-block-dekode-quote__icon\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7695-1024x683-1-300x200.jpg\" class=\"quote-image\" alt=\"\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7695-1024x683-1-300x200.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7695-1024x683-1-768x512.jpg 768w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7695-1024x683-1.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" height=\"96\" width=\"96\" class=\"t2-icon t2-icon-theme_quote\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6.7808 16.5288L8.49055 13.5673C8.43289 13.5993 8.36555 13.6217 8.28855 13.6345C8.21155 13.6473 8.13464 13.6538 8.0578 13.6538C7.04114 13.6538 6.17797 13.2958 5.4683 12.5798C4.7588 11.8638 4.40405 11.0038 4.40405 10C4.40405 8.98334 4.7588 8.12017 5.4683 7.4105C6.17797 6.701 7.04114 6.34625 8.0578 6.34625C9.06164 6.34625 9.92155 6.701 10.6376 7.4105C11.3536 8.12017 11.7116 8.98334 11.7116 10C11.7116 10.3513 11.669 10.6783 11.5838 10.9808C11.4985 11.2833 11.3737 11.5718 11.2096 11.8463L8.07305 17.2788C8.00905 17.3904 7.92122 17.4808 7.80955 17.55C7.69805 17.6192 7.57305 17.6538 7.43455 17.6538C7.14739 17.6538 6.93205 17.5288 6.78855 17.2788C6.64489 17.0288 6.6423 16.7788 6.7808 16.5288ZM15.6656 16.5288L17.3751 13.5673C17.3174 13.5993 17.2501 13.6217 17.1731 13.6345C17.0962 13.6473 17.0193 13.6538 16.9423 13.6538C15.9256 13.6538 15.0626 13.2958 14.3531 12.5798C13.6434 11.8638 13.2886 11.0038 13.2886 10C13.2886 8.977 13.6434 8.11225 14.3531 7.40575C15.0626 6.69942 15.9256 6.34625 16.9423 6.34625C17.9461 6.34625 18.8061 6.701 19.5221 7.4105C20.2381 8.12017 20.5961 8.98334 20.5961 10C20.5961 10.3513 20.5535 10.6783 20.4683 10.9808C20.383 11.2833 20.2583 11.5718 20.0943 11.8463L16.9578 17.2788C16.8936 17.3904 16.8058 17.4808 16.6943 17.55C16.5828 17.6192 16.4578 17.6538 16.3193 17.6538C16.0321 17.6538 15.8167 17.5288 15.6731 17.2788C15.5296 17.0288 15.5271 16.7788 15.6656 16.5288Z\" fill=\"var(--t2-icon-fill, #000)\"\/><\/svg>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-dekode-quote__text\">\n\t\t\t\t<p>I came to Element Logic from the construction industry and was trained in AutoStore internally. In Element Logic you have full control and responsibility in the daily work life and can set up the work as you wish<\/p>\n<cite>Sebastian Sandberg<br>Service technician, Element Logic Sweden<\/cite>\n\t\t\t<\/div>\n\t\t<\/blockquote>\n\n\n<p>&#8211; I came to Element Logic from the construction industry and was trained in AutoStore internally. In Element Logic you have full control and responsibility in the daily work life and can set up the work as you wish, says Sebastian.<\/p>\n\n\n\n<p>&#8211; All our service technicians have been employed based on personality and technical interest. We have a great variety of backgrounds with technical focus, says Mattias who for three years also was a traveling service technician but today is a customer-based technician at Boozt, Element Logic&#8217;s largest customer and the world\u2019s largest AutoStore system.<\/p>\n\n\n\n<p>He thinks that both ways of working have their advantages, but that you of course become more involved and get a better idea of \u200bthe customer needs when you are a customer-based service technician.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-customer-s-uptime-is-everything\"><strong>The customer&#8217;s uptime is everything<\/strong><\/h3>\n\n\n\n<p>Mattias, who previously worked as a landscape construction worker, is also thoroughly trained in AutoStore. At Boozt, he is Team Leader and Resident Engineering Manager. This means that he is responsible for the development of service, customer contact, and contact with the supplier.<\/p>\n\n\n\n<p>&#8211; I check the current support issues and what to be prioritized first. This can involve both emergency repairs and preventive service that takes place from a mezzanine area next to the system where the robots run on the grid. We also have remote connection so we can solve issues remotely; if there is something wrong with one of the robots, we can guide it by phone and book a technician. AutoStore is a nested solution, which simplifies both service and support and minimizes the financial risk and the risk of people being injured. It also means that we reduce the need to reach out to the customers physically in comparison with regular manual warehouses. The entire work aims to maintain a good flow for the customer&#8217;s uptime, where the system should always be in motion, Sebastian says.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7695-1024x683-1.jpg\" alt=\"\" class=\"wp-image-2157\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7695-1024x683-1.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7695-1024x683-1-300x200.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7695-1024x683-1-768x512.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-can-you-influence-the-uptime\"><strong>How can you influence the uptime?<\/strong><\/h3>\n\n\n\n<p>&#8211; We make sure that the modules always receive preventive service and that they are repaired as soon as possible if something breaks down. In the preventive service, several components are reviewed, for example cleaning piston brushes, replacing drive belts and since the system is extremely spot-on, the sensors and the bins must always be kept clean of dirt and dust. The robots need to be kept up to date to always be at the forefront and deliver the promised uptime. We also analyse what went wrong and what proved to work well. The analysis can also aim to determine future opportunities for expansion. And it is common for customers to notice relatively quickly that they need to bridge their automation, says Mattias.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7663-1024x683-1.jpg\" alt=\"\" class=\"wp-image-2156\" srcset=\"https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7663-1024x683-1.jpg 1024w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7663-1024x683-1-300x200.jpg 300w, https:\/\/www.elementlogic.net\/content\/uploads\/sites\/24\/2024\/10\/PETS7663-1024x683-1-768x512.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-an-increasingly-extensive-role-which-receives-much-praise\"><strong>An increasingly extensive role &#8211; which receives much praise<\/strong><\/h3>\n\n\n\n<p>Element Logic&#8217;s technicians are increasingly working with customers&#8217; technology as well. Earlier, third-party solutions were most often used, but as the offer moves more towards a complete solution, the service technicians must also know the technology in conveyors, packaging technology and other material flow handling solutions. The technicians are popular amongst Element Logic\u2019s customers, which was clearly seen in the annual customer survey &#8211; where the service technicians received high scores.<\/p>\n\n\n\n<p>&#8211; I think it has a lot to do with the fact that we have very good routines, and that Element Logic has succeeded well in its recruitment of competent people. As a service technician you really feel like part of the company with a great management who sees us and makes us go the extra mile for our customers. For many, this is more than a job and I think it shows in the meeting with the customer, Sebastian concludes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sebastian Sandberg and Mattias Nordengren are both service technicians at Element Logic Sweden, but with a slightly different approach to [&hellip;]<\/p>\n","protected":false},"author":43,"featured_media":2158,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"hreflang_relation":0,"_el_cross_publish_source_blog_url":"","_el_cross_publish_source_blog_id":0,"_el_cross_publish_source_post_id":0,"_el_cross_publish_sync_state":"","exclude_from_search":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - 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