Peterhans Handwerkercenter AG in Switzerland wanted to shorten customer waiting time at the pick-up counters in their shop. To achieve this, they needed to optimize their sales warehouse storage capacity and picking processes. They decided to completely realign their logistics, starting with a tailor-made AutoStore system empowered by Element Logic. Integrating the AutoStore system inside the shop boosted both storage capacity and warehouse efficiency, as well as creating a unique customer experience.
“We are continuously strengthening our store through future-oriented investments in the area of digitization and logistics. Our new fully-automatic storage and retrieval system, AutoStore, simplifies important warehouse processes and supports our employees considerably in their daily work. We are storing 36 000 items, permanently available for our customers,” explains Dieter Egloff, Deputy Managing Director at Peterhans Handwerkercenter AG.
The AutoStore solution at Peterhans includes a grid with approximately 12 000 bins stacked 20-high. Ten high-speed robots move on top of the grid, lifting bins up, restacking them, and delivering goods to the picking stations. A total of six operator ports are available to move items in and out of storage. The AutoStore system enables them to utilize the space inside their warehouse very efficiently, using less than 400 m2 of the total 4 000 m2 of the building space.
The in-store order fulfilment solution at Peterhans is characterized by the fact that three picking ports are located right next to the sales counters and customers can watch how fast the robots process their orders.
A completely unplanned express order from the lowest bin level takes a maximum of 4 minutes. On average, it takes less than 2 minutes from a customer’s request until the product arrives at the sales counter.
Additional ports are located in the rear part of the AutoStore warehouse where operators handle inbound goods and pick online shop orders for external deliveries and Click & Collect orders.
“We are a retail company that wants to stand out from others through customer proximity,” Dieter Egloff, Deputy Managing Director at Peterhans Handwerkercenter AG says.
“By integrating the AutoStore system directly into our retail store, it was possible to simplify processes and eliminate long walking distances, and also give our customers a more engaging shopping experience – and word gets around really fast,” Egloff continues.
Take your warehouse to the next level
AutoStore empowered by Element Logic is a powerful, future-proof solution for quick and efficient order handling. The system can save up to 80% floor space, is scalable, and offers flexible storage capacity. This unique automated storage and retrieval system is suitable for companies of all sizes from all industries.
”In the course of a holistic realignment of our logistics, the AutoStore system serves as the central core,“ Dieter Egloff concludes. ”The simplicity of the technology, the flexibility of the storage grid and the output convinced us from the start. Thanks to perfect support and implementation by Element Logic, we can now count on a powerful, automated small parts warehouse to secure our customers’ expectations regarding quick order fulfillment.“
About Peterhans Handwerkercenter
Peterhans Handwerkercenter is an assembly and mounting hardware specialist shop that serves industrial and commercial customers in the German-speaking area of Switzerland with a wide range of high-quality products for craft and industry at attractive prices. In addition to the retail store, the company also runs its own online shop and employs 14 sales representatives.
Historically, the entire product range at Peterhans had always been stored in shelves and pallet racks, which required a lot of space and personnel. After investing in AutoStore by Element Logic in 2018, everything that fits into the AutoStore bins is stored there- except hazardous substances and products they wish to present on the shelves in the sales area.
Facts and figures:
- Bins: 12 000
- Grid size: 400m2
- Warehouse size: 4000 m2
- Robots: 10
- Average delivery time: 2 minutes